Upon successful registration, you'll receive an email with your username and a link to create your password. Enter your username and password in the designated fields on the login page.

Click on your initials in the top-right corner. Your profile will open in a pop-up
window on the right.

In the employee’s profile you can find information about accessing Tumodo, documents, frequent flyer programs, information about department affiliation, the applicable travel policy, etc.

This section contains all the key functions and basic navigation elements:

• trips for approval;
• advance reports for approval;
• services in reserve;
• services awaiting cancellation;
• employee tracker on the map;
• flight monitoring;
• upcoming trips.

By clicking on the block of any upcoming trip,
you can download its Travel Plan in the pop-up window on the right.

You can also switch to Vacation mode by clicking the switch to book services for personal travel. Learn more about using the mode in this section.

You can track your employees' flights directly in your Tumodo account. Click on the block with future flights, subscribe to the ones you need and they will be displayed in the monitoring.

With flights for which tickets have already been issued, you will
receive notifications about:

• cancellation and delay;
• start of check-in;
• assignment of a gate at the airport;
• assignment of a baggage carousel.

In the messenger you can conduct three types of conversations:

• service message (between you and the support team);
• conversation within the trip (between you, the support team and all trip participants);
• talk to a virtual assistant (powered by AI).

The messenger interface allows you to attach files, select a specific message to reply to, or end the conversation.

There are two ways to contact the support team through messenger:

• outside the trip block;
• inside the trip block.

If you are sending a request outside the trip block but it concerns an already created service, please include in the message the trip number, which contains the service, so that we can help you as quickly as possible.

When sending a message inside the trip block, use the service-specific request function. This will help avoid additional clarifications if there are several services in one order.

The trips section displays all planned, ongoing and completed business trips.

Business trips search tool can be used with the following parameters:

• by trip name;
• by company name;
• by employee’s last name;
• by ticket number;
• by flight number;
• by reservation code (PNR).

Enter data in the search bar and click selected parameters in the pop-up window.

You can sort business trips by:

• date, when the trip was created;
• date, when the trip started;
• company and employees;
• services.

For an even more precise search, activate the filter "My trips only",
the system will show business trips in which the specified user is:

• the author;
• the contact person;
• the passenger.

To see all information about the trip at once, turn on “Detailed view”.

You can generate a service report by adding filters by employees, departments and cost centers. Select the required period and criteria and click "Generate".
The report file is available for download in .xls format.

In this tab, you will find statistics on your trips. To generate it, select the period you need to analyse.

The system will show average data for a certain time, such as:

• total spend;
• number of services issued;
• number of people travelled;
• percentage of services issued by employees independently;
• average issue depth;
• refund ratio.

Using convenient diagrams, you can clearly view information about your trips:

• expense dynamics;
• expense structure;
• average service cost;
• issue depth;
• refund ratio;
• travel policy violations;
• approval ratio;
• adoption rate.

Change the scale of the graph using the mouse wheel for a more detailed view of the statistics.

The graphs and charts on CO₂ emissions present statistics on the carbon footprint of your company. It is calculated using international standards such as Hotel Sustainability Benchmarking Index 2023, Greenhouse Gas Reporting, etc.

This section displays a list of all the company’s employees. To find a specific person’s card, use the search bar and the "With Access only" filter.

Tumodo allows you to add several employees to the system at once. To do this, you can send your service manager an .xls file with all the information needed to create employee cards.

You can also do this procedure yourself by clicking on the "Import" button under the search bar. Select a file from your device and upload it to the Tumodo system.

For correct uploading, we recommend sending the file to the service manager!

To download employee data, click the "Export" button under the search bar.
An .xls file with employee card data will be downloaded to your device.

Please note that when adding loyalty membership cards, the transliteration of the name must be identical to that indicated on the mile card.
You can correct the transliteration in the employee card in the "Basic data" block.

To find a specific department, enter its name in the search bar.
You can view the composition of the department and the corresponding settings by clicking on the department block.

Travel policy settings are available for:

• flights;
• stays.

Define rules for specific employees based on their position or other criteria.
The default travel policies will apply to all company’s employees. If a department or an employee has a different travel policies, it will take precedence. Travel policies can be combined and turned on together or separately.

While searching for any type of service, the system will take into account settings of your travel policy. If you violate travel policies, an icon of a red shield appears in the lower left corner of the service block. When you hover your cursor over it, the system will show which specific criterion doesn’t match to the established travel policy.

A service with a deviation from the travel policies can be booked if the department head approves it (depending your company’s approval schemes).

To find a specific approval scheme, enter its name in the search bar. You can view the scheme settings by clicking on the block in the search results.

To set up a trip pre-approval scheme, select the type:

• all at once (to approve the business trip, each participant in the scheme must confirm the trip);
• any of (one of the participants in the scheme can approve the trip for all approving persons).

When the pre-approval step is enabled, you will need to specify the dates of the business trip, the destination and the budget when creating a trip.

To set up a scheme for approving actual expenses, select what needs to be approved:

• all trips;
• only those with travel policy violations (if the limits are exceeded, your employee will send actual expenses for approval to the scheme participants).

Select the type:

• all at once (to approve actual travel expenses, each scheme participant must confirm the services being issued);
• any of (one of the scheme participants can approve actual travel expenses for all approving persons).

If necessary, you can add additional steps to the approval schemes. To complete creating schemes, click on the "Save" button.

The expense report approval schemes can be applied to the entire company, specific department or specifically to each employee.

To find a specific approval scheme, enter its name in the search bar.
You can view the scheme settings by clicking on the desired block in the search results.

Users with the access rights "Main coordinator" and "Main coordinator +" can configure notifications for the company.

Here are the events we can notify you about by email:

• creating a trip — the creation of a business trip without adding services;
• booking a service — as soon as something has been booked, you will receive a confirmation notification;
• issuing a service — an email with a ticket or voucher attached will be sent for any service you have booked;
• request for a service cancellation — if you have requested a refund for a service, you will receive a notification about it;
• cancellation of a service — as soon as the requested service is cancelled, you will receive an email with details and documents;
• private messages — if support service employees have written something to you in messenger, you will see it;
• expiring time limit — we will remind you about this a certain period before the reservation is cancelled;
• send documents to a passenger — if you are booking services for other employees, you will not need to send them the documents for the trip — they will be sent to their email automatically;
• cancellation of a service — a notification about the cancellation of a reservation.

Within each invoice, you can see the date of formation, the deadline of payment (according to the post-payment provided) and ability to download the document in .pdf or .xls format.

To search for a specific invoice, select the type:

• all invoices;
• unpaid invoices;
• overpaid invoices;
• overdue invoices.

Then enter the information in the search bar, it can be both the employee’s name and ticket number, trip number, etc. Select the period within which the necessary invoices should be generated, the system will show all the documents found.

This tab includes acceptance certificates and all accounting documents in .pdf and .xls, which you can download to your device.

To search for a specific document, indicate the period of document generation and enter the business trip information in the search bar: employee’s full name, ticket number or trip number.

Financial reports show all debits and credits to your company’s account for a certain period. Select the required dates and click on the "Generate" button to create the report.

To view details of the report, click on the block with a specific date; the system will show the time the funds were credited or when the order was placed, issued services and the amount to be paid.

Click on the "Flights" icon. On the search screen, enter your departure and arrival cities, trip dates and ticket class. Click on the "Find" button, the system will show all available options.

Use the filters on the left to see the flights that are the best for you. You can filter tickets by price, departure and arrival time, trip time, airlines, airports and stops.

The cost calendar will help you choose the most profitable day for a flight, and the "Share" button will compare prices and conditions of several flights. You can share a selection of tickets with colleagues — copy the information or download it in pdf.

You can also use the convenient flight pinning function. It is needed when searching for round-trip flights. Click the "Pin" button to pin one of the tickets in the search. This way, you won't have to go back to the beginning if you want to change the choice of one of the tickets.

In the block of plane tickets you will see the reservation period before which you need to issue the service. It is set by the airline and it is impossible to change the validity period of the booking. To confirm or cancel the booking, click on the corresponding button.

If the reservation period has expired, you can update it yourself by clicking on the "Restore" button.

If the service is no longer available for booking, the system will definitely tell you about it. In this case, you can go back to the booking module directly from the trip, without having to re-enter the search criteria.

To refund an issued ticket, click on the "Refund Request" button, select the passenger whose ticket you want to refund. Our support team will take care of this immediately. After the refund, you’ll receive a refund certificate via email, which can also be downloaded from the trip section.

Travel tip! Tickets of most airlines, even completely non-refundable ones, can be refunded within the current day without any penalties.

To exchange an air ticket, click on the "Change request" button, then select the passenger and enter the details of the new flight. Our support team will agree on the terms of the exchange with you and proceed with the exchange.

Immediately upon completion, a new ticket will appear in the same trip, the original ticket’s status will be changed to "Exchanged".

If you have an airline contract, we will upload it into the system. You can receive discounts and bonuses from airlines directly through the Tumodo platform.

If you already know the class of the ticket you want to book, select it from the list:

• Sleeper class
• Third AC
• Second AC
• First AC
• Second Seating
• AC Chair Car
• First class
• Third AC Economy
• Vistadome AC
• Vistadome Chair Car
• Vistadome non AC

Add a comment for our support team if needed and click “Send” to leave a request. Our team will contact you on your train ticket as soon as possible.

Click on the icon with a bus image. On the search screen, enter the departure and destination points and click on the "Find" button, the system will show all available options.

From the options offered, select the one that suits you best and click on the button with the cost value to continue booking the ticket. In the window that opens on the right, select a seat, check the employee's personal data and click on the button "Book".

In the bus block you will see the reservation period before which you need to issue the service.

In order to confirm the order or cancel it, click on one of the buttons.

In the bus block, click on the paperclip or ticket number. The platform will open a pdf file, you can download it to your device.

Unfortunately, bus tickets cannot be exchanged.

Any changes to the ticket details, including the route, dates and personal data (passport, date of birth, name, etc.) cannot be made online. To do this, you need to return the ticket and issue a new one. You can do this yourself using the instructions below.

To cancel a booking, click on the "Cancel" button under your order in the list of services.

The system will calculate a penalty from the supplier, if required by the terms of the refund. If you agree with it, click on the "Cancel" button.

Depending on the method of registration, the booking will be cancelled automatically or with the participation of a support service employee.

Click on the "Stays" icon. On the search screen, enter the city or hotel name and booking dates. If necessary, turn on the "early check-in" and "late check-out" options. Then click on the "Search" button, the system will show all available stays.

An interactive map displays all available stays. Use filters on the left to find the most suitable options. We recommend choosing hotels with online booking confirmation, so you won’t have to wait long for a response from the supplier.

Find your stay in the list of the booked services in your trip. Here you can see the reservation period by which you should issue the service. To confirm or cancel your reservation, click on the corresponding button.

After booking your stay, the system will automatically generate a voucher containing booking information. To view or download it, click on the "Open voucher" button. When notifications are enabled, the file will be sent to your email before downloading.

To cancel a reservation, click the "Cancel" button under your hotel in the list of services.

Depending on the method of registration, the reservation will be cancelled automatically or with the participation of a support representative.

Click on the "Car Transfer" icon. On the search screen, enter your pick-up and drop-off addresses and click the "Search" button, the system will show all available options.

From the proposed classes of cars and minibuses, choose the one that suits you best. Click the button with the cost value to proceed to the next stage of issuing.

In the trip you will see the reserve period by which you need to issue the service. To confirm or cancel your transfer order, click on the corresponding button.

After booking is completed, the system will automatically generate a voucher containing information about the reservation. To view or download it, click on the "Open voucher" button under your order in the list of services. When notifications are enabled, the file will be sent to your email even before downloading.

To cancel your reservation, click on the "Cancel" button under your order in the list of services. Depending on the booking method, the reservation will be canceled automatically or with the assistance of a customer service representative.

Click on the "Airport Services" icon.

On the search screen, enter:

• city, airport or terminal;
• direction (departure or arrival);
• flight date.

Use the filters on the left to sort the offered services by:

• terminal;
• direction (departure or arrival);
• type of flight (domestic or international);
• services (business lounge, VIP lounge, Meet & Assist, Fast Track).

Tick the desired lounge type to filter your search.

From the options offered, select the one that suits you best and click on the button with the cost value to continue booking the business lounge.

In the window that opens on the right, read the information about the terms and conditions and click on the "Book" button.

Check the box next to the service to filter your search.

From the options offered, select the one that suits you best and click on the button with the cost value to continue booking.

In the window that opens on the right, read the information about the conditions and click on the "Book" button.

You can cancel a lounge reservation with the help of a support service representative.

Important! If the service is cancelled less than 3 hours before the flight departure/arrival, the prepayment is not refunded.

Cancellation after the aircraft has landed or taken off, as well as failure to show up for the service, will incur a penalty of 100% of the cost.

Making changes to the VIP lounge service application less than 3 hours before the flight departure/arrival is considered as cancellation of the old application and placing a new, urgent one.

Changing an order means:

• changing the date;
• changing the airport,
• changing the departure/arrival flight number;
• routing adjustments;
• editing the passenger names;
• adding other passengers.

You can cancel a Meet & Assist booking with the help of our support team.

Important! If you cancel the service less than 3 hours before the flight departure, the prepayment will not be refunded.

Cancellation after the aircraft has landed or taken off, as well as failure to show up for the service, will incur a 100% penalty.

After booking an airport service, the system will automatically generate
a voucher containing booking information.

The request is recorded in a conversation with the support team regarding the current trip. In messenger you can check the status of the ordered service.

To cancel manual service, send your request via messenger to a support employee.